Description
The Customer Service Excellence Award recognizes businesses that excel in customer service, celebrating their commitment to exceptional service delivery.
This demonstrates adaptability to customer needs, high service standards and training and regularly goes above and beyond expectations.
Requirements
*To qualify, businesses must have been in operation for a minimum of two years as of Oct 1, 2025
Criteria
| Criterion | Weight |
|---|---|
| Business Profile | 5.0% |
| Supporting Documents | 5.0% |
| Commitment to Customer Service | 35.0% |
| Customer Satisfaction | 35.0% |
| Continuous Improvement | 20.0% |